CTIntegrations (and CT Suite) are now Avaya!

Existing and new Avaya clients can use this API-driven framework to embrace CPaaS and other cloud native services, enabling transformative changes to their customer engagement strategies. Avaya and CTIntegrations are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with the Avaya OneCloud CCaaS solution.

CTIntegrations (a long-time member of the Avaya DevConnect partner ecosystem) brings deep expertise creating integrated CX workflows streamlining experiences for both Agents and their customers.

With CT Suite – Avaya will super-charge the Avaya OneCloud CCaaS platform with robust digital workflow processing and reporting capabilities.

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  CT Suite provides:

  • The Layered Innovation model required by today’s composable enterprise
  • a cloud-native, highly available, modern framework built for today's enterprise
  • class-leading contact center capabilities for digital modes of Agent engagement while protecting existing Avaya technology investments
  • a path to the cloud in multiple deployment models with minimal disruption to business operations
  • unrivaled speed to benefit through easier integration and configuration vs. extensive customization
  • agile deployment – environments can be stood up in hours or days vs. weeks and months

CT Suite

Contact Technology Platform

Designed from the ground up to deliver the ideal customer and agent experience, CT Suite is a multimodal, modern, open and integrated platform.

Omnichannel

A web client created with the agent in mind – CT Suite Web Client is easy to use, fast and responsive, delivering the tools agents need to deliver an outstanding customer experience

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 Amazon Connect

 CT Suite on Connect

CT Suite provides end to end integration with Amazon Connect.


The CT Suite connect platform creates blended voice and digital interactions in a user-friendly interface agents love. Enabling the user to deliver a frictionless experience to customers, it also makes it easy to stay informed and engaged and performance optimized.
We believe employee experience = Customer experience.

Agents Love CT Suite!

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Used by many outstanding Contact Centers

Trusted to handle millions of customer interactions

Features

Add multimedia channels to your Avaya Elite platform, quickly get set up to handle Email, Chat, Webtext and Collaboration with CT Suite.

Integrates with Avaya

Utilize your existing first class Avaya Elite platform and extend it to new channels, using blended routing.
  DevConnect Certified

Omnichannel

Work with your customers in their preferred media. Track, analyze and
report on all interactions.

Customizable

With an incredibly flexible user interface,
arrange and stack your agent tools according to individual preference.

Plugins

CT Suite supports a rich set of APIs for third party application integrations. 

High Availability

Deploy in a load balanced, high availability configuration and scale up with ease.

Customer Journey

View your customer interactions across media types.

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Deployment Options

CT Suite supports two deployment models - Server and Cloud

 Server

Licenses

Perpetual licensed in a concurrent user consumption model. 
Annual support costs apply.

Control

Deployed into your data center, using a virtual stack you supply (including storage),
this deployment model offers the ultimate in control of IT policy application and control.

Security

CT Suite deployed on premise supports data encryption at rest and in transit and allows your team to set the standards for application security. 

 Cloud

Subscription Model

Subscription licensing available in a concurrent user consumption model. No costly server infrastructure to purchase and maintain.

Rapid Deployment


Deploy at the speed of Cloud so new customer contact channels, integrations and new services can be up and running quickly – that’s weeks not months to see results.

Security


CT Suite leverages your preferred cloud ecosystem and encrypts data using the industry standard AES-256 algorithm.

Environment

Cloud & Server


Operating Systems


Databases


Phone System Platforms (PBX)


CPAAS


Supported Browsers


Are you ready to move to the cloud?


CT Suite supports a Hybrid approach to your Avaya stack, with all of the applications running in the CT Suite cloud

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