Avaya POM Connector

Full Agent interface for Avaya Proactive Outreach Manager

FEATURES

Complete integration to your Avaya POM Server

Modes

Supported in all agent modes, including Preview, Predictive & Blended.

Integrated

Avaya Elite ACD Agent integrated with Login/Out, Ready/Not Ready.

Call Control

Control all aspects of your POM call, inlcuding transfer and conference.

Customer Info

View and modify customer information, including schedule callback.

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Pass customer information from the campaign to third party applications. 

Do Not Call Lists

Add callers to the do not call list (DNC) when required from the Agent Interface.

Avaya Certified

The CT Suite POM Connector is fully Avaya DevConnect Certified. View Application Notes