Web Chat Channel

Powerfull and Modern Web Chat solution

Web Chat integrated with the contact center

Web Chat Routing

Route chat requests to the right queues based on customer information and web activity. 

Canned Responses

Use personal and system templates\canned responses to quickly address customer requests. Provide auto messages to a customer during chat (e.g Good Morning.)

Security

Chat conversations are encrypted in transit and at rest. Block sensitive information in user interface and mask permanently in database.

Mobile Ready

Designed using response web technologies, adapting to the media type (e.g, PC, Tablet or Phone.)

Self Help BOT

Integrate with your preferred Chat BOT service, hand off to agent when needed.

Survey

Request feedback while still connected to the customer to ensure all of their needs where taken care of. 

Blended Routing

Route inbound web chat interactions through your Avaya Queues.

Self Service BOT


Help your customers get answers with chat bot integration. Hand off conversation to contact center agent when needed, maintain the conversation thread.