Developer Portal
Get your developer on and create awesome integrations!
CT Suite is the "Operating System" for your contact center, create, enhance and integrate to your applications.
Get your developer on and create awesome integrations!
CT Suite is the "Operating System" for your contact center, create, enhance and integrate to your applications.
Easily integrate your own application, either web or thick client for features like: Dialing, Answer, Hold and Conference. Of course you have info to be used for screenpop here as well. We are doing the heavy lifting server side for you!
Open Queue allow you to queue work items via REST and deliver the workitem to skilled agents. Both Email and Chat applications provide ability to create software plugins that are specific to customer needs for routing of media work items
Provides rich metrics and real-time monitoring of telephony devices and aggregated historical data. Allows obtaining of statistical information via REST method calls.
Provides the sending and receiving of SMS messages via REST method calls. Interfaces with Chat Application to allow communication between parties.
Provides the sending and receiving of SMS messages via REST method calls. Interfaces with Chat Application to allow communication between parties.
Make calls to REST methods to interact with voice and media data for retrieval and update.
Integrate without multimedia channels, inject routing steps, capture information or create your very own channel and interface.
CT Suite makes several REST APIs available to provide integration to your CRM or in-house developed tools.
Code example: makeCall
var value; // Type: boolean
// Parameters
var callerDN; // Type: string
var calledDN; // Type: string
var userData; // Type: string
value = CTDMClient.makeCall
(callerDN,
calledDN, userData);