Developer Portal

Get your developer on and create awesome integrations!

CT Suite is the "Operating System" for your contact center, create, enhance and integrate to your applications.

Yes there is an API for that!

Voice

Easily integrate your own application, either web or thick client for features like: Dialing, Answer, Hold and Conference. Of course you have info to be used for screenpop here as well. We are doing the heavy lifting server side for you!

Media

Open Queue allow you to queue work items via REST and deliver the workitem to skilled agents. Both Email and Chat applications provide ability to create software plugins that are specific to customer needs for routing of media work items

Monitor

Provides rich metrics and real-time monitoring of telephony devices and aggregated historical data. Allows obtaining of statistical information via REST method calls.

SMS

Provides the sending and receiving of SMS messages via REST method calls. Interfaces with Chat Application to allow communication between parties.

Web Client

Provides the sending and receiving of SMS messages via REST method calls. Interfaces with Chat Application to allow communication between parties.

DataFx

Make calls to REST methods to interact with voice and media data for retrieval and update.

Web Chat

Integrate without multimedia channels, inject routing steps, capture information or create your very own channel and interface.

REST APIs

CT Suite makes several REST APIs available to provide integration to your CRM or in-house developed tools.

Try them out in Swagger

Code example: makeCall
var value; // Type: boolean
// Parameters
var callerDN; // Type: string
var calledDN; // Type: string
var userData; // Type: string

value = CTDMClient.makeCall
       (callerDN, calledDN, userData);