screenpop, Click-to-dial, Call details and Queing of non-voice Salesforce work items such as "Web leads" through CT Suite
Screenpop,Click to dial, Call details and Queuing of non-voice Salesforce work items such as "Web leads" through CT Suite
Complete integration to your Avaya phone system for Phone, ACD Agent and Blended routing!
Automatically load the Contact, Account or other Record based on Callers phone number or collected information.
Simply click from any telephone field listed in Salesforce to dial out.
Call details are all written to the Salesforce record.
Route Salesforce work items such as Web leads and Email trough the CT Suite Open Queue service to achive blended routing.
Run integrated or External softphone. Integrated means you have the softphone running inside Salesforce, external means you run CT Suite Web Client.
CT Suite utilize the Salesforce Open CTI for our integration to Avaya CTI, all done server side.
The CT Suite Salesforce Connector integrated in the Salesforce webpage using the OpenCTI API. Control your Avaya phone and agent states in addition to integrated call notes.
Take your integration to the next level with full CT Suite Open Queue integration. Route Salesforce work items through Avaya skills based routing.
Control your Avaya phone and agent from inside the Salesforce interface with the CT Suite Salesforce Connector.
When you need the full features of CT Suite Web Client you can still take advantage of all the integration points using our server to server integration with Salesforce.