CT Suite Cloud

 No costly servers to purchase and no installation!

Already using CT Suite On-prem?

Ask us how we can migrate you to the cloud.

BENEFITS

Cost

With no costly servers to purchase and maintain you save big!   Add to that subscription-based licenses and you can get up and running with a smaller investment. 

Security

Stay safe with end-to-end encryption. Since CT Suite uses the latest security protocols, your data is encrypted at rest
and in transport. 

High Availability

All services are set up with high availability and fault tolerance, using a minimum of dual zones with the option to add additional zones. 

Rapid Deployment

With no servers to install and configure, we can get you up and running very quickly!

Avaya Integrated

Since we securely VPN to your Avaya equipment, you have lots of flexibility when it comes to your design. 

Scaleability

Our hosted platform will scale with you. As you grow, the system grows.

No need to move your PBX

CT Suite will use a secure VPN connection to the location of your Avaya CM and stack. Your contact center agents can connect securely and directly to the CT Suite Cloud or by way of your own secure network. 

Environment

Cloud platform

CT Suite hosts its services using Amazon EC2 instances with EBS Volumes attached. Encryption operations occur on the servers that host EC2 instances, ensuring the security of data-at-rest.
EBS encrypts volumes with a data key using the industry-standard AES-256 algorithm.

Data platform

CT Suite runs on the Elastic Search platform. Your CT Suite integrates to a dedicated VPC instance, no sharing of drives, databases and your connection is secure and private, no public exposure.

Architecture

The following shows the base architecture. Your environment may look different but we never deploy anything with less than dual zones at every level.

Straight forward process

Getting CT Suite deployed to our hosted cloud can be done at a fraction of the time traditional deployments take!

Step 1 - Design

First, let us know what business challenges you want to solve. How many users, what channels, and if this will be High Availability.

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Step 2 - Build

Stand up the servers needed based on the joint design. Let us get to work with our installation and configuration.

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Step 3 - Deploy

We train your trainer or your end users, we make sure everything is ready and schedule a joint go live of CT Suite!

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Design

Moving to the cloud is not as complicated as you might think. We have worked hard to ensure the design is as easy, straight forward and simple as possible. We will work with you and your team to design it all from Servers that will be dedicated to Application features.

Build

Once we have a completed design, we will move to the build phase. Since you will have dedicated servers and databases, we will deploy your environment as designed and set up the secure VPN connections to your environment.

Deploy

The deployment phase will cover quality testing of deployment, training of agents and go live support. At this time we will also go over all processes for creating work requests and or support tickets.