Think big. Start small. Act swiftly.
CT Suite Cloud packages are simple. Whether you choose to acquire your new contact center application in a shared or dedicated architecture, many features and capabilities are the same.
Call control, screenpop, click to dial, call info & customer journey
Open Queue integration with option to utilize Email, Web Chat, SMS as configured
|Amazon Connect integration (New)
Amazon Connect integrated CT Suite. General Availability expected April 2020 timeframe.
|Avaya Elite integration|
Add move, changes, complete server with update managment
Optionally brand CT Suite to your own preference.
|Avaya POM Connector
Avaya Proactive Outreach Manager.
|MS Dynamics Connector|
No sharing of servers or data platforms
|= Always included||= Available & Optional|