Cloud Options

Think big. Start small. Act swiftly.

CT Suite Cloud packages are simple. Whether you choose to acquire your new contact center application in a shared or dedicated architecture, many features and capabilities are the same.

Features Standard Enterprise
Voice

Call control, screenpop, click to dial, call info & customer journey

Multimedia

Open Queue integration with option to utilize Email, Web Chat, SMS as configured

Remote Worker
Secure Messaging
Reporting
High Availability
Amazon Connect integration (New)

Amazon Connect integrated CT Suite. General Availability expected April 2020 timeframe.

Avaya Elite integration
Development Sandbox --
Managed Services

Add move, changes, complete server with update managment

API Access
Non-Branded UI

Optionally brand CT Suite to your own preference.

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Avaya POM Connector

Avaya Proactive Outreach Manager.

Salesforce Connector
MS Dynamics Connector
8/5 Support --
24/7 Support --
Dedicated Environment

No sharing of servers or data platforms

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Purchase Purchase
  = Always included  = Available & Optional

Interested in joining our BETA program?

We are always looking for customers interested in joining our beta program. Have early access to new features, help provide feedback and input with a direct impact on the finished product. 

Contact us