CTIntegrations (and CT Suite) are now Avaya!
Existing and new Avaya clients can use this API-driven framework to embrace CPaaS and other cloud native services, enabling transformative changes to their customer engagement strategies. Avaya and CTIntegrations are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with the Avaya OneCloud CCaaS solution.
CTIntegrations (a long-time member of the Avaya DevConnect partner ecosystem) brings deep expertise creating integrated CX workflows streamlining experiences for both Agents and their customers.
With CT Suite – Avaya will super-charge the Avaya OneCloud CCaaS platform with robust digital workflow processing and reporting capabilities.
CT Suite provides:
- The Layered Innovation model required by today’s composable enterprise
- a cloud-native, highly available, modern framework built for today's enterprise
- class-leading contact center capabilities for digital modes of Agent engagement while protecting existing Avaya technology investments
- a path to the cloud in multiple deployment models with minimal disruption to business operations
- unrivaled speed to benefit through easier integration and configuration vs. extensive customization
- agile deployment – environments can be stood up in hours or days vs. weeks and months
A web client created with the agent in mind – CT Suite Web Client is easy to use, fast and responsive, delivering the tools agents need to deliver an outstanding customer experience
CT Suite on Connect
CT Suite provides end to end integration with Amazon Connect.
The CT Suite connect platform creates blended voice and digital interactions in a user-friendly interface agents love. Enabling the user to deliver a frictionless experience to customers, it also makes it easy to stay informed and engaged and performance optimized.
We believe employee experience = Customer experience.
Agents Love CT Suite!