CT Suite

Contact Technology Platform

Designed from the ground up to deliver the ideal customer and agent experience, CT Suite is a multimodal, modern, open and integrated platform.


A web client created with the agent in mind – CT Suite Web Client is easy to use, fast and responsive, delivering the tools agents need to deliver an outstanding customer experience

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 Amazon Connect

 CT Suite on Connect

CT Suite provides end to end integration with Amazon Connect.

The CT Suite connect platform creates blended voice and digital interactions in a user-friendly interface agents love. Enabling the user to deliver a frictionless experience to customers, it also makes it easy to stay informed and engaged and performance optimized.
We believe employee experience = Customer experience.

Agents Love CT Suite!

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Used by many outstanding Contact Centers

Trusted to handle millions of customer interactions


Add multimedia channels to your Avaya Elite platform, quickly get set up to handle Email, Chat, Webtext and Collaboration with CT Suite.

Integrates with Avaya

Utilize your existing first class Avaya Elite platform and extend it to new channels, using blended routing.
  DevConnect Certified


Work with your customers in their preferred media. Track, analyze and
report on all interactions.


With an incredibly flexible user interface,
arrange and stack your agent tools according to individual preference.


CT Suite supports a rich set of APIs for third party application integrations. 

High Availability

Deploy in a load balanced, high availability configuration and scale up with ease.

Customer Journey

View your customer interactions across media types.

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Deployment Options

CT Suite supports two deployment models - Server and Cloud


With all applications and data on-prem you are in full control.


Perpetual licensed in a concurrent user consumption model. 
Annual support costs apply.


Deployed into your data center, using a virtual stack you supply (including storage),
this deployment model offers the ultimate in control of IT policy application and control.


CT Suite deployed on premise supports data encryption at rest and in transit and allows your team to set the standards for application security. 


With all applications and data onsite you are in full control.


Subscription licensing available in a concurrent user consumption model. No costly server infrastructure to purchase and maintain.

Rapid Deployment

With no server infrastructure to deploy your new customer contact channels and integrations, new services can be up and running quickly – that’s weeks not months to see results.


CT Suite hosts its services using Amazon EC2  instances with EBS Volumes attached. Encryption operations occur on the servers that host EC2 instances, ensuring the securityof data-at-rest.
EBS encrypts volumes with a data key using the industry-standard AES-256 algorithm.


Cloud & Server

Operating Systems


Phone System Platforms (PBX)


Supported Browsers

Are you ready to move to the cloud?

CT Suite supports a Hybrid approach to your Avaya stack, with all of the applications running in the CT Suite cloud

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