Integrations
The CT Suite platform was built on our very own API's
The CT Suite platform was built on our very own API's
We have pre-built several agent side connectors for you
With our pre-built Salesforce connector you have screenpop, Click to dial & Call history details.
With our pre-built MS Dynamics connector you have screenpop, Click to dial & Call history details.
Securely process payments from callers without agent intervention.
CT Suite provides out of the box, plug and play screenpop features. Easily create a rule to perform a screenpop based on caller's phone number, inbound queue information or collected caller info.
Enable dialing directly out of your applications by passing the phone number to be called to our API. We will take it from there and initiate the telephone call to the number. Optionally upon call completion, write the call log back to your application.
With our middleware "CT Loader" we support bidirectional integration from our web client to your desktop applications.
Code example: makeCall
var value; // Type: boolean
// Parameters
var callerDN; // Type: string
var calledDN; // Type: string
var userData; // Type: string
value = CTDMClient.makeCall
(callerDN,
calledDN, userData);