Integrations

The CT Suite platform was built on our very own API's

Pre Built Connectors

We have pre-built several agent side connectors for you

Salesforce

With our pre-built Salesforce connector you have screenpop, Click to dial & Call history details.  

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MS Dynamics

With our pre-built MS Dynamics connector you have screenpop, Click to dial & Call history details.
 

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Avaya POM

CT Suite Proactive Outreach Manager connector provides complete Agent tools.


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SecurePayment
Assistantâ„¢

Securely process payments from callers without agent intervention.

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Screen pop

CT Suite provides out of the box, plug and play screenpop features. Easily create a rule to perform a screenpop based on caller's phone number, inbound queue information or collected caller info.

Click to dial

Enable dialing directly out of your applications by passing the phone number to be called to our API. We will take it from there and initiate the telephone call to the number. Optionally upon call completion, write the call log back to your application.

web to desktop integrations

With our middleware "CT Loader" we support bidirectional integration from our web client to your desktop applications.


Telephony & Multimedia  events and  methods exposed through our CT Loader.

Code example: makeCall
var value; // Type: boolean
// Parameters
var callerDN; // Type: string
var calledDN; // Type: string
var userData; // Type: string

value = CTDMClient.makeCall
       (callerDN, calledDN, userData);